Returns & Exchanges

We want you to love your Hatley favorites, but if you are not completely satisfied, we offer free returns on all unwashed and unworn items within 40 days of purchase. Please ensure all original tags are attached to qualify for a full refund to your original payment method.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Print Your Label

Download and print the prepaid shipping label provided at the end of the return request process.

3

Package Your Items

Place the items in their original packaging or a sturdy mailer, ensuring all tags are intact, and securely attach the shipping label to the outside.

4

Drop Off and Track

Leave your package at any authorized carrier drop-off location and keep your tracking number to monitor your refund status.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing